How can I contact Monya Grana Customer Service?
Through our mail firstname.lastname@example.org.
Is it possible to order anywhere in the world?
Can I send an order to an address other than mine?
Of course, just indicate the shipping address in the order.
How can I pay for orders placed on the online store?
By cash on delivery, credit cards or bank transfer.
Is it possible to change or cancel an order once it has been confirmed? Yes, by sending an email to email@example.com, indicating the order. Only in case the goods have not yet started.
How much time passes before delivery?
In Italy generally 2-5 working days.
In EU countries 10-15 working days.
In countries outside the European Union 10-25 working days.
May I know at what point is my shipment?
Of course, when the goods are shipped, you will be provided with the link where the goods are drawn.
How can I know if the order has actually been processed?
You will receive a confirmation e-mail when ordering.
What are the shipping costs for an order?
Visit the shipping and return page.
Is it possible to return the goods?
Yes, it is possible to do this within 10 days of delivery and at the expense of the client. Only after having received the return and verified that the item is intact and not damaged or used, we will proceed with the refund within 10 days. working from its reception.
What should I do if I receive damaged goods?
Please do this by e-mail and we will collect the damaged item and send a replacement item or otherwise refund.
What if I were wrong in ordering the model or color of an article?
No problem, just contact us by email at firstname.lastname@example.org, and tell us the correction, before the goods are shipped. In the event that the goods have already been sent, you will have to send us the article at your expense and only after having received and verified the integrity of the article, we will at your expense to send you the exact model, always if still available .